Frequently Asked Questions
Q: Why should I buy a $75 bouquet from blooms when I can get something for $17 from a grocery store?
A: We believe that flowers hold a deep sentimental value, and because of that should be handled and delivered with a serious commitment to personal care. We work hard to assure that quality, design and customer service are hallmarks of your Blooms experience. This demands that we invest a little extra into our staff and our rotation of flower inventory. While you might be able to find cheaper flowers at a local grocery store, or advertised cheaper at an online competitor, you won’t get the same quality for this price anywhere else. At a grocery store or online florist your flowers will be 6-10 days older and will likely include a number of cheap fillers. We’re very proud of the quality and craftsmanship put into our blooms. If you aren’t satisfied for any reason, we will come pick up your arrangement and replace it -- free of charge!
Q: What's the best way to keep flowers fresh?
A: Cut the flowers under running water…Suz, can you provide care instructions?
Q: I don’t know a thing about flowers, what’s your best flower arrangement?
A: Our “designer's choice” is typically our fan favorite - it combines the best and boldest flowers of the season and invites our experienced designers to have a little fun so you get something special and unique each time. You can’t go wrong and you will never get the same design twice!
Q: I want to send flowers for Valentine’s Day, but I feel like roses in general are so expected and overpriced this time of year. What other options do you offer?
A: There are SO MANY other choices. Want to make a bold, bright statement that tickles your loved one’s senses? Try an arrangement of lilies. Or perhaps you want to take them to a festive and playful place—then let’s go Gerber! You can always count on daisies to spark unexpected whimsy and romance. Or…maybe your loved one is more the adventuresome type? Then explore the exotic and let your love endure with a tropical plant or orchid. Ranunculus, tulips, alstroemeria…there are so many different ways to express your admiration and affection. The most important thing is to remember that the flowers you choose should convey a sentiment that is unique and authentic to your relationship. And we can help you with that!
Q: How will my Blooms arrangement be delivered?
A: Your Blooms will be artfully arranged in a vase and hand delivered at the time and date you specify. Our delivery ambassadors are trained to inspect every arrangement to assure that your recipients receive their flowers in the same pristine condition they left our studio. If for some reason your recipient is not there to receive their delivery, we will coordinate with them the best way to transfer the flowers to their personal care.
Q: What is your satisfaction guarantee?
A: While we aim to be perfect, flowers are unpredictable by nature. We can assure you that it’s our sole mission to deliver your important gifts and sentiments in the way you intended it. So if you aren’t 100% happy, call us within 48 hours and we’ll make up for it. This means we will provide a free replacement to ensure you and your recipient feel well taken care of. Pending the nature of the issue, it is our policy to retrieve the unsatisfactory flowers and inspect them ourselves to assure the problem is avoided in the future.
Q: How do I get in touch with customer support?
A: Let’s talk about it! The best way to get an immediate response is to call us at (770)395-7638 during normal store hours (9:30a-5p M-F, 9:30a-2p Sat). You can also email us anytime at firstname.lastname@example.org and we will respond to you within 24 hours.
Q: What types of flowers and plants do you offer?
A: We offer a tremendous variety of fresh cut flowers and potted plants (too many to list here). From the classic to the exotic, our inventory rotates daily but we can usually source any type of flower within 24 hours (depending upon growing seasons). In rare cases, you may find that a specific type of flower is out of season – in which case we can provide you with options comparable in color, composition and cost.
Q: Will the delivered product look exactly like the picture online?
A: Many of the products on our site are our own unique designs. All orders are always filled to value and made as close as possible to the requested item. If a certain flower variety or container is out of stock, we will substitute with something similar. If there is any concern, we will contact you. Upon your request, we can also text or email you a picture of the finished design before delivery.
Q: I really liked a Blooms arrangement I saw at my dentist office last month but I can’t find it online. Can you help me find it?
A: Our selections change frequently due to seasonality, availability, and trends. In fact, many of our designs are customized per client. If you are searching for a specific arrangement, type of flower, or design style, you can contact our service team at (770)395-7638 during normal store hours (9:30a-5p M-F, 9:30a-2p Sat). You can also email us anytime at email@example.com. If you can tell us where you saw our arrangement, we can look up the order and help you design something similar!
Q: Do you recycle vases?
A: Yes! We often put recycled vases into service for community events, charity functions and donations to help eliminate waste and reduce cost. If you have a favorite vase, family heirloom or other container you would like to design for, bring it to our studio and we can create an arrangement to fit your specifications (minus the cost of the vase since it is yours!). Otherwise, if you simply have a surplus of vases you no longer wish to store in your house, you can bring them to us for donations. We will happily sanitize your vases and put them back into service for the community!
Q: Where do you deliver to? Does Blooms ship flowers?
A: Our designs are curated and designed to service the north Atlanta community. While our vans only deliver locally, Blooms can facilitate orders to all 50 states (often on same day). We do not ship any arrangements; we leverage a network of premium florists across the country to fulfill orders outside of our delivery area. Our local delivery area encompasses Buckhead, Brookhaven, Chamblee, Dunwoody, Norcross, Roswell, Sandy Springs and other parts of North Atlanta, including the following zip codes:
30004, 30005, 30022, 30040, 30068, 30071, 30075, 30092, 30097, 30305, 30309, 30319, 30326, 30327, 30328, 30338, 30340, 30341, 30342, 30346, 30350, 30360
Q: Does somebody have to be there to accept the delivery?
A: Depends. If a recipient is not present to receive an order, our delivery ambassadors will make an attempt to notify the recipient before leaving their arrangement unattended. If the recipient cannot be reached, or if the weather /environment is in any way harmful to the arrangement, we will bring it back to our studio and confirm a time when the recipient will be there to receive it in person.
Q: Do you design silk or artificial arrangements?
A: Absolutely. If you are looking for a high quality permanent botanical arrangement, we can do a custom.design based on your needs. Please come into our shop where you can choose from our many containers or bring in your own and we can figure out the best stems to design based on your style, colors and needs.
Q: What if I want something that isn't pictured on your site?
A: We love to make unique gifts for our customers. If you have a specific product in mind and can’t find it online, just give us a call or come visit us in person. Our designers relish the opportunity to create something fresh and new. If we don’t have it in stock, we can special order flowers, plants, etc. to meet your needs and have it at our studio within days (if not hours). Please call upon us with any requests!
Q: What happens if I place an order after the cut-off for same day delivery?
A: We make every effort to have your order delivered on the requested day. If the order is placed after the same day cut-off (2:00 p.m. on weekdays and 12:00 p.m. on Saturdays in the recipient’s time zone), we will have your order set up for delivery the next available day.
Q: Can I specify a delivery time?
A: You can absolutely request a specific time with your order, but we cannot always guarantee delivery down to the minute. It usually works best if you provide us a 2-3 hour window. If the arrangement absolutely has to be there at a specific time, just call us. We’ll be happy to explore possible solutions with you.
Q: Do you contribute or donate to local non-profits and organizations?
A: Blooms of Dunwoody is a proud sponsor of many local, non-profit events. We may be able to provide arrangements or composition plantings for silent auctions, or even centerpieces and decor for a charitable event. If you are a non-profit and would like to be considered for a donation kindly send us an email with your contact information, description of the charity, location of the event and date of the event and we will get back to you.
Q: How long will the flowers last?
A: A lot depends on how you care for them. It’s important to keep the water topped up daily. Fresh flowers drink a lot and not all the stems go right to the bottom of the vase. Re-cutting and changing the water after a few days will help even more, as will keeping them away from heat sources. Generally, you’ll expect roses to last about a week; same with tulips, gerber daisies, snap dragons and stock. Carnations, alstromeria, daisies and mums last longer and if they’re kept well will last 2 weeks or more.
Q: Can I order flowers ahead and pick them up myself?
A: Absolutely. We enjoy getting to know our customers in person and invite you to stop by our showroom anytime. Even if you have not placed an order, stop by and visit. We have unique gifts and arrangements for all seasons. We especially encourage you to come by our showroom during the holidays! You will find us in the heart of Dunwoody Village Shopping Center at 5479 Chamblee Dunwoody Road, Dunwoody, Georgia 30338
Q: Do you offer same day delivery?
A: Yes. For orders to be delivered within same day, orders must be placed by 2:00pm Monday to Friday and 12pm on Saturdays.
Q: Is there a delivery minimum?
A: Yes, our minimum amount for delivery is $35 (not including tax and delivery fee). If you wish to order something below our minimum, you may place an order to be picked up in-store instead.
Q: What are your store hours?
A: 9:30am-5pm Monday through Friday. 9:30am-2pm on Saturday. We are closed Sundays.
Q: What is your refund policy?
A: Please call us within 48 hours if you are not satisfied with your order. Additionally, please forward a picture of the arrangement in question to firstname.lastname@example.org.
Q: How do I purchase flowers?
A: There are three ways to place an order: online, by phone, or in-store.
Q: What forms of payment do we accept?
A: We accept American Express, Discover, MasterCard and Visa.
Q: What is your cancellation policy?
A: For individual orders, you may cancel with at least 24 hour notice. For events and specialty arrangements, we require at least three days’ notice prior to the day of delivery. For weddings, we require three weeks notice of cancellation and down payment is non-refundable.
Q: Can I transport and carry my flower arrangement?
A: Absolutely! Each and every arrangement is signature gift-wrapped with the Blooms style of tasteful tissue paper in a white box. For tall items, we do recommend our delivery to make sure your flowers or plants arrive safely.
WEDDINGS & EVENTS
Q: Do you provide floral services for high end events and commercial installations?
A: If it has to do with flowers, we have most likely done it or can do it. From bouquets to centerpieces, from arches to chuppahs, vertical gardens and large scale hanging installations, we’ve got you covered. Envisioning a custom designed entryway or botanical sculpture for your event? Give us a shot. We have over 20 years experience designing world-class installations for weddings, hospitality events, concerts, Food and Wine festivals, VIP lounges, corporate suites, trade shows and conferences, etc. If you can imagine it, we can build it.
Q: I am a bride-to-be. Where do consultations take place and how do I get started?
A: We recommend that you meet with us in our showroom as it is helpful in visualizing designs and making decisions. The best way to get started is to call us at (770) 395-7638 or fill out our appointment form here <<link to form>>
Q: When should I schedule my consultation?
A: Blooms will accommodate your schedule as much as possible, with limited evening and weekend appointments available. However, because weekends are our busiest time, mid-week appointments are usually best.
Q: Can I bring my mom to my consultation?
A: Of course! Blooms always welcomes moms, sisters, bridesmaids, or fiancée to attend your consultation.
Q: How long will my consultation last?
A: A typical initial consultation takes about an hour and a half.
Q: Should I bring anything to my consultation?
A: Yes. Please bring a photo of your bridal and bridesmaids gowns, along with a swatch of the bridesmaids’ dresses if it is a difficult color to match. A list of corsage and boutonniere recipients can also be helpful. Most importantly, don’t forget to bring pictures of floral arrangements that inspire you or fit the styling you want to achieve for your wedding. If you are not sure, we can offer suggestions based on your wedding plans so far.
Q: Do you deliver to the ceremony and reception site?
A: Of course! We wouldn’t miss it. Blooms will deliver and set up any item you order on site and our experts will gladly pin your corsages and boutonnières when your wedding party arrives. We also offer day-of event coordination services which is an efficient way to take care of your worries so you can focus on enjoying the moment with friends, family and most importantly, your spouse!
Q: When should I book my florist?
A: Great question! Once you have chosen a wedding date and a color scheme for your ceremony, you should consider floral options. Blooms books weddings as much as 18 months before the date, and since we limit the number of weddings we service per weekend, you will want to book us as soon as possible. Most brides book our services 9 to 12 months before their wedding date.
Q: How much should I budget for my wedding flowers?
A: That depends on how important your ceremony and reception flowers are to you. Our brides spend an average of $2,000 per package, but floral budgets can range from $750 to $5,000 and beyond.
Q: Can I pick a specific color of flower to match my bridesmaid or prom dress?
A: Blooms has access to a wide variety of colors to choose from. Keep in mind, we do not dye our flowers or synthetically enhance them in any way. So guess what, nature decides! Colors will shift slightly on every stem, even if it is the same type of flower from the same grower. So you can never control the exact shade or hue. However, if you send us a picture of your dress, we can recommend flowers that will complement your color palette.